In some scenarios it may be necessary or useful to factory reset a FUYL Smart Locker. In most cases, a factory reset should only be performed on the advice of a support agent, and any circumstance in which a factory reset is necessary should be reported regardless of successful outcome.

Important Warnings & Advisories

• Network Configuration: A factory reset clears all local network settings. Lockers operating in a Wi-Fi or statically configured network environment will require reconnection and reconfiguration after the reset is complete.
• Bay Statuses: Factory resetting a locker will clear all bay statuses in Classic, Advanced, and Essentials environments. For Enhanced environments, bay statuses are stored on the Kiosk (iPad) and the cloud, so will be retained if reset is initiated on the display door (not if Forgotten from the FUYL Portal).
• Kiosk Reset (Enhanced): If a factory reset is also required for the Kiosk itself, please follow Apple's standard device factory reset process. If the iPad device itself does not need resetting, you can simply delete and reinstall our app.

Procedure

The procedure varies between FUYL model, operating environment and desired final state.

Help with identifying a FUYL Locker.

Note: In general, if a FUYL Locker is enrolled with a cloud management platform (Essentials, Advanced, Classic or Enhanced), it will re-enroll automatically on network discovery. To remove a FUYL Locker from management, it must be removed from the account first.
Contact support for help with removing a FUYL Locker from the FUYL Portal.

FUYL 8 & 23

1. Open the left side access door.
2. Find the display door release pin and pull to free the display door.
   
3. Open the display door.
4. Locate the reset button on the back of the display door.
   
5. Press and hold the reset button for 10-15 seconds (until the display confirms a reset is underway).

FUYL 5 Pro & 15 Pro (MK2.5 & MK3)

Option A: Via Admin Menu

1. Press 00 then OK on the control door.
2. Log in with a known admin PIN (default is 31082018).
3. Select Danger Zone.
4. Select Factory reset then OK to confirm.

Option B: Hardware Reset

If an admin PIN is unknown or the menu is otherwise unavailable:

1. Open the control door with the admin key.
2. Locate the reset button on the back of the control door.
   
3. Press and hold the reset button with a pin/paperclip for 10-15 seconds (until the display confirms a reset is underway).

FUYL 5 & 15 (MK2)

Option A: Via Admin Menu

1. Press 00 then OK on the control door.
2. Log in with a known admin PIN (default is 31082018).
3. Select Danger Zone.
4. Select Factory reset then OK to confirm.

Option B: microSD Flash

If an admin PIN is unknown or the menu is otherwise unavailable, it is possible to re-flash the FUYL's SD card. The following process should only be performed after contacting support.

1. Download the latest firmware image from here. Store this on the computer used to perform the update.
   This image is exclusively for FUYL 5 and FUYL 15 MK2 hardware. For MK1 images, contact support.
2. Download and install Balena Etcher from here (an alternative flashing tool can be used if preferred).
3. Use Balena Etcher to flash the .img file to an (ideally new, 8Gb+ Class10+) microSD card. This process varies by system, but is relatively straightforward (contact support if unsure).
4. With the power removed from the FUYL Locker (precaution), open the control bay door using the lock/key on the front.
5. Remove the old microSD card from the compute module on the back of the door.
6. Insert the new microSD card securely into the control bay door, then close and lock it.
7. Power on the locker.

FUYL Tower (MK1)

Option A: Via Admin Menu

1. Insert and turn the admin key to the smaller of the locks on the control door.
2. When prompted, enter an 8-digit admin PIN (default is 23350743).
3. Select 0 for System resets.
4. Select Factory reset (or Portal access rst to reset network configuration & portal password to default, uberbasket).

Option B: microSD Flash & Key Replacement

If an admin PIN is unknown, admin keys are missing or the menu is otherwise unavailable, contact support for help with flashing a new microSD card & key replacement.